Ingrid Lindberg is a passionate customer experience advocate. In fact, she was one of the first customer experience officers in the country, and she’s been leading the charge for over 20 years. She frequently partners with many Fortune 500 companies, working to create customer experience strategies and cultures that differentiate them from the pack.
That’s why we were thrilled when Ingrid shared her Safelite experience during a presentation on the importance of culture in customer loyalty.
Check it out.
At Safelite, our customer experience relies heavily on the talent of our Technology team. We challenge this group to stay ahead of trends so we can predict what customers of the future want.
Here are just some of the fun ways we encourage innovation.
• Safelite Next
A monthly meeting of a cross-functional team to explore new technology and innovative ideas that may become the “next” big idea in customer experience.
• Safelite Workshop
Three times a year, groups work together to take an idea or solution from concept development to prototype implementation.
Once a year, our people form teams to solve problem or improve customer satisfaction in one workday. Teams present their ideas to leadership and their peers and the teams with the winning ideas receive rewards.