March 05 2015

Video: Award-Winning Customer Service from Safelite Repair Specialist Patrick Sanchez

Renee Cacchillo, Safelite Vice President of Customer & Brand Strategy

Patrick Sanchez is a people person. And he’s the exact kind of person we want to have on board at Safelite AutoGlass, helping us to achieve an outstanding customer experience.

As a mobile windshield repair specialist for Safelite, Patrick is the only face the customer may see representing the brand – and he does it well. He takes the time to communicate to them about what to expect before, during and after the repair process. He goes beyond that to just get to know them as people. And because of that, people remember him and recommend him to others. That’s the power delighting customers can create.

Because of his consistently high Net Promoter Score (99 percent), Patrick won an International Exceptional Customer Service Award from our parent company Belron.

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March 03 2015

Has Social Media helped or hurt the customer service?

admin, safelite delight

We asked our readers, “Has Social Media helped or hurt the customer service?” Results are in: 91.67% responded that social media has helped customer service.

Social Media Has Helped Customer Service

Share your success stories and tips with us! How has your company responded to customers through social media?

And, be sure to take our next poll: Has your company reached omni-channel customer service?

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