In our recent reader pull, we asked: “I’ll complete a customer survey if: 1) I received great service, 2) I received bad service, 3) Whenever I can, 4) The company representative specifically asked me, or 5) Never.
Results are in! The majority of people responded that they like reward great service by completing the service and only a small percentage complete the survey to report bad service. Meanwhile 20 percent are willing to complete surveys whenever they can.
For our next reader poll, let’s revisit a question we first posed four years ago: Have American consumers come to expect poor customer service?
After this customer's car got broken into, another setback with the piece of car glass made it seem like her bad day was getting worse. But Safelite technician Roland went to great lengths to deliver exceptional customer service and make her day. As Roland says, "I'm not doing this for the glory, but I made somebody's day and it feels good."