Safelite AutoGlass Senior Vice President of Customer, Brand and Technology Renee Cacchillo was recently a guest on a podcast with Jeanne Bliss, Founder and President of CustomerBliss, and Co-Founder of The Customer Experience Professionals Association.
In The Chief Customer Officer Human Duct Tape Show. Jeanne speaks with Renee about her path to customer experience leadership. As with many CCO-level leaders, Renee first ran service delivery and operations, then added brand as the CMO of the organization, then customer experience. She has recently added technology so that she is responsible for much of the experience delivery of the organization.
In the conversation, Renee outlined her clear path in embedding customer experience, including engaging with a data scientist to tell the story of customers’ lives and compel the organization to care about the “why” behind customer experience, emotions and business growth. She then walks through the progression of actions that led to engage employees and leaders to elevate Safelite to the beloved position that they have with customers today.
Check it out!
Safelite® Solutions, a leading provider of fleet and insurance claims management services and sister company to Safelite AutoGlass, has earned two 2016 Supplier Recognition Awards from USAA. This is the third time Safelite has received this honor. The award is designed to recognize companies that help USAA successfully manage its business processes and deliver world-class member experiences to its more than 11 million members primarily from the military community and their families. USAA’s Supplier Recognition Awards are annually given to a select few companies that have played a key role in leading or advancing USAA’s service.