Colorado Springs had never experienced a hailstorm like the one that hit July 28, 2016. But that didn’t stop district leader Dan Spriet and his team of 60 associates – which doubled overnight – to handle it like seasoned experts.
By working together and considering lessons from past catastrophe response teams, the market was able to capitalize on the new business pouring in, earning Belron Every Heroes recognition.
“Dan’s leadership along with his strong management team were able to get organized and react so quickly that our business in the market literally grew by 200% overnight,” said Northwest Regional Vice President Brad Edwards. “Dan and the team organized the arrival of 30 additional techs, warehouse workers and administrative support to help meet the demand. They also made several adjustments to the supply chain, scheduling and labor management on the fly to keep tech capacity open to better serve the needs of the local residents during this time of need.”
At Safelite AutoGlass, we think our people are the secret to making us a leader in excellent customer service. We look for those that demonstrate the Safelite Spirit.
And when customers write in to us to tell us of how a Safelite AutoGlass technician delighted them, we reward them with an Excellence in Service award.
Sometimes, it’s not even a customer who takes the time to thank us for something special a technician did. As is the case of a man in the San Francisco area who called in to say that Safelite AutoGlass technician Phillip W. “saved his mom’s life.”