Dan Porter, a Safelite AutoGlass technician in Akron, Ohio, is probably a case of a long-term employee being taken for granted… until now. After 25 years with the company Dan is a winner of our 5th Annual Exceptional Customer Service Award.
We’re excited to announce that Safelite AutoGlass is providing our technicians with a video message for deaf and hard of hearing customers that explains the work they are to perform. The videos, which can be shown on the technicians’ smartphones, were developed after one of our technicians – Portland, Ore.-based Kanyon Hillaire – delivered a powerful service to a deaf customer. His story is shared through video: