Safelite’s Excellence in Service program recognizes employees when they are complimented for customer service. Winners earn points to purchase online merchandise. Here is the latest profile of one of our Excellence in Service honorees:
This is a letter from Carol and Fred B.:
Michael Sanders did a great job installing our new windshield and left the car cleaner than he found it. But he also did something very special. Just making conversation with him, I mentioned that in losing the old windshield, we were losing an old faded military sticker that was affixed to it.
An important element in helping Safelite AutoGlass® create a great customer experience is the availability of glass. We need to ensure we can get the right part to the customer quickly. For that, we rely on our manufacturing and supply chain.
Today, I’d like to recognize Safelite AutoGlass Vice President of Manufacturing and Distribution Rich Glover who has received two company awards: a Wall of Fame award and the 5th annual “People Powered Leadership” award. Rich oversees Safelite’s windshield manufacturing facility in Enfield, N.C. as well as two distribution centers in Ontario, Calif. and Braselton, Ga. He is responsible for the safe delivery of roughly 20,000 vehicle glass parts from all over the globe each day.