August 18 2016

Safelite Technician Helps Neighbor in Need


Steve Miggo, Safelite Senior Vice President of Operations
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Safelite Technician

Our Safelite Spirit compels our people to serve others. Here is a letter from a customer with an extraordinary ‘thank you.’

“Meet John. He is a Safelite AutoGlass repair specialist that was working last week at a neighbors’ home when my sister had an awful lawnmower accident. He heard her cries for help and was the first to the scene, called 911, and stayed with her until EMS arrived.

“Whether because he is a form USMC or simply an outstanding human being, he jumped into a horrific situation without hesitation to help someone he’d never met. ...

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July 28 2016

Podcast: CustomerBliss Founder Interviews Safelite CX Leader


Melina Metzger, Public Relations Manager
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CustomerBliss

Safelite AutoGlass Senior Vice President of Customer, Brand and Technology Renee Cacchillo was recently a guest on a podcast with Jeanne Bliss, Founder and President of CustomerBliss, and Co-Founder of The Customer Experience Professionals Association.

In The Chief Customer Officer Human Duct Tape Show. Jeanne speaks with Renee about her path to customer experience leadership. As with many CCO-level leaders, Renee first ran service delivery and operations, then added brand as the CMO of the organization, then customer experience. She has recently added technology so that she is responsible for much of the experience delivery of the organization.

In the conversation, Renee outlined her clear path in embedding customer experience, including engaging with a data scientist to tell the story of customers’ lives and compel the organization to care about the “why” behind customer experience, emotions and business growth. She then walks through the progression of actions that led to engage employees and leaders to elevate Safelite to the beloved position that they have with customers today.

Check it out!



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