April 09 2014

Majority of Companies Put Customers First According to Reader Poll


Melina Metzger, Public Relations Manager
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In our last reader poll, we asked “Who does your business put first – shareholders, customers, or employees?” Not surprisingly, 60% answered customers. 24% answered shareholders, and just 16% answered employees.

The truth is, there is no right or wrong answer. But for a company to be truly great, there must be internal alignment in how you make decisions. Every company should ask themselves two important questions...

Values & Disciplines Matrix

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April 01 2014

Customer Service Hero: Jacki Wilburn


Renee Cacchillo, Safelite Vice President of Service Delivery
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Jacki Wilburn has become somewhat of a celebrity at Safelite. A repair specialist in Boise, Idaho, Jacki’s accolades include a 2013 Wall of Fame award, the 2012 and 2013 Best of Safelite Repair awards, and a 2012 Top 10 Excellence in Service award winner! Now, she is the first-ever two time winner of the 5th Annual Exceptional Customer Service Award.

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