October 21 2014

Leadership Lessons from Jack Welch: Budgets Are Not Goals


Tom Feeney, Safelite® President and CEO
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WinningJackWelch

Today, we wrap up our series, “The Five Steps to Winning We Learned from Jack Welch,” with this important leadership lesson:

5. Budgets are not goals, but rather roadmaps.


As Jack points out, some companies fail by using a strict budget as the main measurement for your company’s annual success. But there are so many variables that it cannot all be about meeting a pie-in-the-sky financial goal. Rather...

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October 14 2014

Safelite AutoGlass Improves Customer Service for Spanish-speaking Customers


Renee Cacchillo, Safelite Vice President of Customer & Brand Strategy
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I’m excited to share that Spanish-speaking customers of Safelite AutoGlass will now receive improved communications about what to expect before, during and after service is provided.

While Spanish-speaking customer service representatives in Safelite’s national contact centers have helped customers with cost estimates and scheduling appointments over the phone for many years, customers may now be able to communicate better with the technician performing the service, thanks to a series of videos accessible through the technicians’ company-provided smartphone.

Check out this sample of what to expect during the pre-inspection.

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