February 22 2017

Video: Award-Winning Customer Service after Colorado Hailstorm


Steve Miggo, Safelite Senior Vice President of Operations
0 Comments



Colorado Springs had never experienced a hailstorm like the one that hit July 28, 2016. But that didn’t stop district leader Dan Spriet and his team of 60 associates – which doubled overnight – to handle it like seasoned experts.

By working together and considering lessons from past catastrophe response teams, the market was able to capitalize on the new business pouring in, earning Belron Every Heroes recognition.

“Dan’s leadership along with his strong management team were able to get organized and react so quickly that our business in the market literally grew by 200% overnight,” said Northwest Regional Vice President Brad Edwards. “Dan and the team organized the arrival of 30 additional techs, warehouse workers and administrative support to help meet the demand. They also made several adjustments to the supply chain, scheduling and labor management on the fly to keep tech capacity open to better serve the needs of the local residents during this time of need.”

Read More




February 15 2017

Excellence in Service: Safelite AutoGlass Technician Arrives Just in Time to Save the Day


Renee Cacchillo, Safelite Senior Vice President of Customer, Brand & Technology
0 Comments

Safelite Spirit

At Safelite AutoGlass, we think our people are the secret to making us a leader in excellent customer service. We look for those that demonstrate the Safelite Spirit.

And when customers write in to us to tell us of how a Safelite AutoGlass technician delighted them, we reward them with an Excellence in Service award.

Sometimes, it’s not even a customer who takes the time to thank us for something special a technician did. As is the case of a man in the San Francisco area who called in to say that Safelite AutoGlass technician Phillip W. “saved his mom’s life.”

Read More



Page 1 of 141 pages  1 2 3 >  Last ›