March 23 2017

Video: Award-Winning Leadership from Ed Sprigler


Tom Feeney, Safelite® President and CEO
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Safelite AutoGlass VP Strategic Initiatives Ed Sprigler is a problem solver – and no challenge is too big or too complex for him to eagerly roll up his sleeves and tackle it. It’s that kind of can-do attitude that helps make Ed an Exceptional Customer Service Award Winner.

“When I hear ‘we tried it before and it didn’t work’ or ‘it can’t be done,’ I view it as the perfect opportunity to show we CAN do it,” ...

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March 17 2017

Showing Customers a Personal Touch


Natalie Crede, Senior Vice President of People & Leadership Development
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Safelite Spirit

At Safelite, we like to delight our customers through memorable experiences. Our Pittsburgh market recently did just that by helping an elderly couple celebrate their birthdays.

Mr. and Mrs. White arrived to the Safelite shop the day before their appointment – wanting to test how long it would take to get there and the best way to navigate the route.

They teased the Safelite team that they should have donuts ready when they return as they both had birthdays they were celebrating that week...

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