Our next International Exceptional Customer Service Award from our parent company Belron was given to Kanyon Hillaire, a technician from Portland, Oregon.
Kanyon is highly recognized by our employees by now...
Safelite AutoGlass’s Nashville market, like many others this winter, experienced higher than normal customer demand driven by weather. Our technicians have banded together to take care of our customers in this time of need, as techs from other markets throughout the region have responded to help on “catastrophe response” teams. In times like this, the true character of our people and our values shine through.
On the evening of Feb. 26, 2015, an independent long-haul truck driver scheduled an appointment to have his badly smashed windshield replaced the following afternoon at our Nashville location. He arrived the evening prior to his scheduled replacement and stopped in the office to ask if it was alright for him to park in our parking lot for the night. It was about 6:15 p.m. and the visiting technicians had just finished the last of the day’s in-shop jobs and were about to go back to their hotel. The driver explained that because his windshield was too badly damaged to drive any further, he would miss the opportunity to pick up a critical load in Atlanta, personally costing him more than $2,000.
Upon hearing this, the local team along with technicians