April 21 2014

Excellence in Service Profile: Matthew Ross, Houston Technician


Scott Gardner, Safelite® Director of Techical and Operational Training
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Safelite’s Excellence in Service program recognizes employees when they are complimented for customer service. Winners earn points to purchase online merchandise. Here is the latest profile of one of our Excellence in Service honorees: Matthew Ross, Houston Technician

This is a letter from Diana H.:


I had my windshield repaired at your business. During inspection of my windshield, I mentioned to your technician Matthew Ross that I had forgotten my wallet and was unable to pay my toll. I’m sure I appeared frazzled & upset. The windshield was repaired very satisfactory by the way. When I got into my car to leave, I noticed a $5 bill with a note left in my car....

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April 09 2014

Majority of Companies Put Customers First According to Reader Poll


Melina Metzger, Public Relations Manager
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In our last reader poll, we asked “Who does your business put first – shareholders, customers, or employees?” Not surprisingly, 60% answered customers. 24% answered shareholders, and just 16% answered employees.

The truth is, there is no right or wrong answer. But for a company to be truly great, there must be internal alignment in how you make decisions. Every company should ask themselves two important questions...

Values & Disciplines Matrix

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