April 05 2017

Safelite leader gains customer for life by showing compassion


Steve Miggo, Safelite Senior Vice President of Operations
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Safelite leader

We all love to receive letters praising us for doing a task well above average. They boost our morale and make us feel appreciated. Let’s admit it – being acknowledged for exemplary service just feels good! At Safelite, we also take pride in recognizing employees who bring customers unexpected happiness – especially when it’s so exceptional that they’re compelled to tell us about it.

Recently a customer did just that when he put pen to paper in praise of Quality Manager Pete Z.’s over and above performance and attitude. The story began when

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March 23 2017

Video: Award-Winning Leadership from Ed Sprigler


Tom Feeney, Safelite® President and CEO
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Safelite AutoGlass VP Strategic Initiatives Ed Sprigler is a problem solver – and no challenge is too big or too complex for him to eagerly roll up his sleeves and tackle it. It’s that kind of can-do attitude that helps make Ed an Exceptional Customer Service Award Winner.

“When I hear ‘we tried it before and it didn’t work’ or ‘it can’t be done,’ I view it as the perfect opportunity to show we CAN do it,” ...

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