April 05 2017

Safelite leader gains customer for life by showing compassion

Steve Miggo, Safelite Senior Vice President of Operations

Safelite leader

We all love to receive letters praising us for doing a task well above average. They boost our morale and make us feel appreciated. Let’s admit it – being acknowledged for exemplary service just feels good! At Safelite, we also take pride in recognizing employees who bring customers unexpected happiness – especially when it’s so exceptional that they’re compelled to tell us about it.

Recently a customer did just that when he put pen to paper in praise of Quality Manager Pete Z.’s over and above performance and attitude. The story began when

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March 23 2017

Video: Award-Winning Leadership from Ed Sprigler

Tom Feeney, Safelite® President and CEO

Safelite AutoGlass VP Strategic Initiatives Ed Sprigler is a problem solver – and no challenge is too big or too complex for him to eagerly roll up his sleeves and tackle it. It’s that kind of can-do attitude that helps make Ed an Exceptional Customer Service Award Winner.

“When I hear ‘we tried it before and it didn’t work’ or ‘it can’t be done,’ I view it as the perfect opportunity to show we CAN do it,” ...

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