September 12 2011

Customer Service Means Personal Attention


Rich Harrison, Safelite® Senior Vice President & Chief Operations Officer
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At Safelite, we recognize our Everyday Heroes with an annual awards program – it’s a meaningful way to encourage employees to live up to our promise of customer delight. Throughout this blog, I will highlight our four 2010 Everyday Heroes Winners, beginning with the Bedford, Pennsylvania Service Center.

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September 05 2011

Have American consumers come to expect poor customer service?


Have American consumers come to expect poor customer service?
admin, safelite delight
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Results of our monthly poll are in: 52% answered yes, Americans expect poor customer experience.

Be sure to respond to the September poll question: Does the friendliness of the CSR impact your decision to purchase?

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