August 29 2011

Customer Service Tips: Don’t Overlook the Basics

Customer Service Tips: Don’t Overlook the Basics
Tom Feeney, Safelite® President and CEO

With all of today’s technology and social media, businesses are scrambling to keep up with the latest and greatest ways to communicate with customers. While we at Safelite® certainly do our share of staying cutting edge, ironically, one of the most innovative and customer-pleasing things we’ve done utilizes what some consider a technological dinosaur – the email!

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August 22 2011

Excellence in Service Profile: Jacki Wilburn, Repair Specialist

Scott Gardner, Regional Quality & Training Manager

Recognizing employees when they are complimented for customer service is just one way we have built a customer-focused culture. We call it our Excellence in Service program – every time one of our associates is complimented in writing, our president writes them a note and they earn points toward online purchases. It’s fun and it’s rewarding for those who go the extra mile.

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