At Safelite AutoGlass, we hire people who have a natural ability to make others happy and then train them on the technical skills needed to complete a quality job. Diane Smith is a prime example. While working as a mobile repair specialist in Las Vegas, Diane was recognized as one of our 2010 Everyday Hero Award winners – an annual program designed to encourage customer-focused behaviors.
As COO of Safelite AutoGlass®, I am always looking for moments of customer delight from other companies so that we can see if there is something to bring back and apply at Safelite. We want to be a company famous for our service and I have no problem learning from and imitating excellence found in other companies.
Within the past year I had the pleasure of experiencing fantastic customer service at a Mandarin Oriental Hotel. The staff was attentive and really attended to my every need. They get it! Just amazing service.