With all of today’s technology and social media, businesses are scrambling to keep up with the latest and greatest ways to communicate with customers. While we at Safelite® certainly do our share of staying cutting edge, ironically, one of the most innovative and customer-pleasing things we’ve done utilizes what some consider a technological dinosaur – the email!
Recognizing employees when they are complimented for customer service is just one way we have built a customer-focused culture. We call it our Excellence in Service program – every time one of our associates is complimented in writing, our president writes them a note and they earn points toward online purchases. It’s fun and it’s rewarding for those who go the extra mile.