August 08 2011

Customer Service Means … Doing Your Job

Scott Gardner, Regional Quality & Training Manager

At Safelite AutoGlass, we hire people who have a natural ability to make others happy and then train them on the technical skills needed to complete a quality job. Diane Smith is a prime example. While working as a mobile repair specialist in Las Vegas, Diane was recognized as one of our 2010 Everyday Hero Award winners – an annual program designed to encourage customer-focused behaviors.

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August 05 2011

Customer Service Role Playing, Part I

Rich Harrison, Safelite® Senior Vice President & Chief Operations Officer

As COO of Safelite AutoGlass®, I am always looking for moments of customer delight from other companies so that we can see if there is something to bring back and apply at Safelite. We want to be a company famous for our service and I have no problem learning from and imitating excellence found in other companies.

Within the past year I had the pleasure of experiencing fantastic customer service at a Mandarin Oriental Hotel. The staff was attentive and really attended to my every need. They get it! Just amazing service.

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