August 29 2011

Customer Service Tips: Don’t Overlook the Basics


Customer Service Tips: Don’t Overlook the Basics
Tom Feeney, Safelite® President and CEO
2 Comments

With all of today’s technology and social media, businesses are scrambling to keep up with the latest and greatest ways to communicate with customers. While we at Safelite® certainly do our share of staying cutting edge, ironically, one of the most innovative and customer-pleasing things we’ve done utilizes what some consider a technological dinosaur – the email!

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August 22 2011

Excellence in Service Profile: Jacki Wilburn, Repair Specialist


Scott Gardner, Regional Quality & Training Manager
7 Comments

Recognizing employees when they are complimented for customer service is just one way we have built a customer-focused culture. We call it our Excellence in Service program – every time one of our associates is complimented in writing, our president writes them a note and they earn points toward online purchases. It’s fun and it’s rewarding for those who go the extra mile.

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