March 17 2017

Showing Customers a Personal Touch

Steve Miggo, Safelite Senior Vice President of Operations

Safelite Spirit

At Safelite, we like to delight our customers through memorable experiences. Our Pittsburgh market recently did just that by helping an elderly couple celebrate their birthdays.

Mr. and Mrs. White arrived to the Safelite shop the day before their appointment – wanting to test how long it would take to get there and the best way to navigate the route.

They teased the Safelite team that they should have donuts ready when they return as they both had birthdays they were celebrating that week...

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March 09 2017

Video: Award-Winning Customer Service from Josh Lanich

Steve Miggo, Safelite Senior Vice President of Operations

There are people you feel like you can count on every time, and Josh Lanich, a Safelite AutoGlass technician in DuBois, Penn., is one of them. His long-term consistency and positive attitude make him an Everyday Hero and has earned him an international Exceptional Customer Service Award.

Store Leader Sandy Swackhammer said, “I never have to worry when Josh walks out the door. He takes every job seriously and makes sure customers are happy.” The evidence is in his customers’ feedback.
Customers would agree that he deserves to be recognized, and comments like these reflect Josh’s dedication to top notch service...

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