At Safelite, we believe in doing the right thing… always. At work. At home. When we’re needed.
And Jimmy K., a tech in Philadelphia, came across a day when he was truly needed.
He was working on a customer’s back glass when he heard someone yelling for help.
Colorado Springs had never experienced a hailstorm like the one that hit July 28, 2016. But that didn’t stop district leader Dan Spriet and his team of 60 associates – which doubled overnight – to handle it like seasoned experts.
By working together and considering lessons from past catastrophe response teams, the market was able to capitalize on the new business pouring in, earning Belron Every Heroes recognition.
“Dan’s leadership along with his strong management team were able to get organized and react so quickly that our business in the market literally grew by 200% overnight,” said Northwest Regional Vice President Brad Edwards. “Dan and the team organized the arrival of 30 additional techs, warehouse workers and administrative support to help meet the demand. They also made several adjustments to the supply chain, scheduling and labor management on the fly to keep tech capacity open to better serve the needs of the local residents during this time of need.”