At Safelite AutoGlass, we exist to make a difference and bring unexpected happiness to people’s everyday lives. That’s why it’s no surprise that our people took home more Belron Exceptional Customer Service Awards (BECSA) than any other country.
BECSAs are selected based on judging of each country’s Belron Everyday Hero award winners. According to Belron President and CEO Gary Lubner, this year’s nominations were of higher quality than ever before. The judges received a record nominations (nearly 80) and ultimately selected 39 BECSA winners. Of those 39, Safelite earned 9!
Lubner recently revealed the BECSA winners through his annual video message.
The stories of the winners range from technicians who have delivered long-term, high levels of customer service to special project teams that have stepped up to meet various challenges and individuals who have done something unique to position Safelite for greatness.
The 2016 winners are...
At Safelite AutoGlass, we look for technicians with a service mind-set and the courage to always do the right thing.
Technician Daniel M. is a perfect example. We recently received this letter from Melissa M. in St. Louis:
“My father was home with my son at our home as the windshield was being replaced. My dad collapsed...