February 15 2017

Excellence in Service: Safelite AutoGlass Technician Arrives Just in Time to Save the Day

Renee Cacchillo, Safelite Senior Vice President of Customer, Brand & Technology

Safelite Spirit

At Safelite AutoGlass, we think our people are the secret to making us a leader in excellent customer service. We look for those that demonstrate the Safelite Spirit.

And when customers write in to us to tell us of how a Safelite AutoGlass technician delighted them, we reward them with an Excellence in Service award.

Sometimes, it’s not even a customer who takes the time to thank us for something special a technician did. As is the case of a man in the San Francisco area who called in to say that Safelite AutoGlass technician Phillip W. “saved his mom’s life.”

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February 08 2017

Video: Award-Winning Customer Service from Tony Hansen

Tom Feeney, Safelite® President and CEO

As personable as he is proficient, Tony Hansen, a Safelite AutoGlass technician in Kalispell, Montana, loves meeting customers and solving their problems. Making each customer feel delighted with his service is the most important thing to him, and he easily exemplifies our Everyday Hero recognition program.

Tony’s dedication to customer satisfaction is a perfect complement to having plenty of experience at perfecting his craft.

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