Monthly Reader Polls


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Have American consumers come to expect poor customer service?

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Archived Polls



What’s the most challenging aspect of delivering great customer service?

  • Technology integration 16.67%
  • Employee buy-in 42.86%
  • Leadership buy-in 4.76%
  • Budget 21.43%
  • Other 14.29%


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Who does your business put first?

  • Shareholders 24%
  • Customers 60%
  • Employees 16%


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Does a struggling economy make customer service more important?

  • More important 91.67%
  • The same 8.33%
  • Less important 0%


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