About Us


About Us

Safelite AutoGlass® is the nation's leading provider of auto glass repair and replacement services. Through industry-leading 24-hour real-time scheduling, convenient in-shop or mobile service, top-of-the-line materials and SafeTech certified technicians, Safelite AutoGlass offers superior customer service, value and quality.

Safelite's company culture is built around customer delight. Our contact centers are world-class, our auto glass technicians are the most professional and qualified in the country, and our company leaders are focused on putting people first so they can then make happy customers.

Awards
• 2016 Stevie Silver Award for Sales & Customer Service (Customer Service Leader of the Year category)
• 2015 1to1 Customer Champion Award
• 2015 Best in Biz: Customer Friendly Company, Gold Medalist
• 2015 Corporate Caring Award
• 2015 Loyalty360 CX Award: Customer Insights, Bronze Level
• 2015 Stevie Gold Award for Sales & Customer Service (Front-line Customer Service Professional of the Year category)
• 2015 Temkin Customer Experience Excellence (CE2) Award
• 2014 American Business Gold Award, (HR Executive of the Year category)
• 2014 Business First Corporate Caring Benefactor of the Year Award
• 2014 Business First of Columbus C-Suite Award
• 2014 Columbus CEO's HR Excellence Award: Future Leader
• 2014 CXPA CX Innovation Award
• 2014 Loyalty360 CX Awards (Brand Messaging, Customer-Centric Culture, Customer Insights, AND 360-Degree Categories)
• 2014 Professional Association for Customer Engagement (PACE) Customer Experience Excellence Award for Innovation
• 2014 Smart Business “Smart 50” Leaders Award
• 2014 Stevie Silver Award for Sales & Customer Service (Customer Manager of the Year category)
• 2014 Stevie Silver Award for Sales & Customer Service (Customer Service Innovation category)
• 2013 American Business Bronze Award, (Corporate Social Responsibility Program category)
• 2013 American Business Bronze Award, (Customer Service Team of the Year category for the Charlotte market)
• 2013 Best in Biz: Customer Friendly Company, Gold Medalist
• 2013 Columbus CEO Customer Service “Above & Beyond” Award (President & CEO Tom Feeney)
• 2013 Columbus CEO Customer Service Innovation Award (Company-wide)
• 2013 Columbus CEO Customer Service Outstanding Customer Service Manager Award (Vice President of National Contact Centers Brian O’Mara)
• 2013 Forrester's "Outside In" Award, Culture Category
• 2013 Stevie Bronze Award for Sales & Customer Service (Customer Manager of the Year category)
• 2013 Stevie Gold Award for Sales & Customer Service (Back Office Team of the Year category)
• 2013 Temkin Group's Customer Experience Excellence Award
• 2013 USAA Supplier Award: Innovation
• 2012 American Business Award Bronze-Level Award: Customer Service Team of the Year
• 2012 American Business Award Gold-Level Award: HR Executive of the Year
• 2012 Angie's List Super Service Award (17 locations)
• 2012 Best in Biz: Customer Friendly Company, Silver Medalist
• 2012 Best in Biz: HR Department of the Year, Gold Medalist
• 2012 Best Places to Work Award Finalist, Phoenix Business Journal
• 2012 Best Places to Work in South Carolina, South Carolina Chamber of Commerce and SC BIZ Magazine
• 2012 Better Business Bureau Torch Award for EthicalEnterprising
• 2012 Columbus CEO HR Excellence Awards (Wellness and Talent Development programs)
• 2012 Consumers' Choice Award (Atlanta, Columbus, Dallas & Houston)
• 2012 CX Innovation Award Finalist
• 2012 Des Moines Register Top Places to Work
• 2012 Stevie Gold Award for Sales & Customer Service (e-Commerce category)
• 2012 Stevie Silver Award for Sales & Customer Service (Customer Service Leader of the Year category)
• 2012 Workforce Management Optimas Award
• 2011 1to1 Media Customer Service Champion
• 2011 American Business Award’s Best Contact Center Finalist
• 2011 Angie's List Super Service Award (31 locations)
• 2011 Best in Biz: Customer Friendly Company, Silver Medalist
• 2011 CIO 100
• 2011 Consumers' Choice Award (Atlanta, Columbus, Dallas)
• 2011 ICMI Global Call Center of the Year Awards Runner-up
• 2011 International Service Excellence Award (Large Company Category & CEO of the Year)
• 2011 Stevie – Best Use of Technology for Customer Service
• 2010 American Business Award’s Best Contact Center – Executive Services Department
• 2007 International Society for Performance Improvement Award: Contact center professional development tool
• Best Places to Work Award from Business First of Columbus (2008, 2009, 2011, 2015)

World-Class Contact Centers
Safelite AutoGlass has two contact centers in Columbus, Ohio and a third in Chandler, Arizona, seating almost 2,000 customer service representatives. Our contact centers have been certified by the International Organization for Standardization (ISO-9001) since 2005.

Operating within the top 5 percent of the industry, Safelite’s contact centers take 13 million calls per year with an average pick-up time of 11 seconds (2 rings), and 88% are picked up by the fourth ring at the latest. Our customer satisfaction surveys show a 99% approval for our CSRs.

SafeTech Certified Technicians
Of Safelite’s nearly 12,000 employees, 6,000 are technicians and repair specialists. All must be SafeTech certified after an 8-week training course. Committed to the highest level of safety, they also undergo background checks and drug tests.

Unrivaled Product Availability
There are roughly 2,400 different vehicle glass parts, and having the right part in the right place within 24 hours is something we proudly deliver. Our distribution centers totals 600,000 square feet of storage, with the capacity for 1.5 million parts at any given time.

In addition, we have
• 91 warehouses
• 500 retail stores
• 163 mobile locations

This ensures the customer can get the right part and service quickly.

For more information, visit www.Safelite.com.

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