Archive



December 2013

• Tying the Safelite Advantage Back to Our People


November 2013

• Customer Insights Led to Safelite Advantage Brand Promise

• “Customer Driven” Approach: What does it mean to Delight?

• Customer Service Tip: Decide Who Comes First

• “Customer Driven” Approach: What does it mean to Create?


October 2013

• Customer Service Tips: Winning with People

• “Customer Driven” Approach: What does it mean to Focus?

• Safelite AutoGlass Earns Three Customer Service Awards from Columbus C.E.O.

• “Customer Driven” Approach: What does it mean to Listen?

• Safelite’s Employee Engagement Efforts Continue to Link to Customer Experience


September 2013

• Introducing Safelite’s “Customer Driven” Approach

• Excellence in Service Profile: Michael Brandon, Technician

• Elevating Safelite’s “People First” Philosophy

• Safelite Featured on “Today in America with Terry Bradshaw”


August 2013

• Introducing Safelite’s Next Cultural Transformation

• Caring for Customers by Caring for Our Environment


July 2013

• Business Builders Podcast with Customer CEO Author Features Safelite

• Commitment to Customers Means Skills Training

• Customer Care Expert Guest: Lisa Ford & Four Strategies for Customer Service Leadership


June 2013

• Excellence in Service Profile: Michael Bracken, Technician

• Salt Lake City Market Ranks No. 6 in 2012 NPS

• Safelite Leader Shares Customer Experience Stories


May 2013

• Excellence in Service Profile: Vanny Prom, Technician

• Salt Lake City General Manager Embraces NPS

• Most Believe Service is More Important in Struggling Economy


April 2013

• Customer Care Expert Guest: Monica Jenks , “You Hired It, Now Can You Change It?”

• Customer Service Turnaround Market: Portland, OR

• Safelite AutoGlass Technician Featured in New Book by Best-selling Author Mark Sanborn


March 2013

• Safelite’s Service Philosophy Extends Beyond Customer Service

• Customer Service Poll Results: Just More Than Half Expect Customer Service to Improve in 2013


February 2013

• Customer Care Expert Guest: Monica Jenks

• The Transformation of Safelite’s Honolulu Market

• Excellence in Service: 2012 Top 10

• Customer Service Poll: Majority of Companies Using Text Analytics to Gain Customer Insight


January 2013

• Customer Service Tips: The Five I’s of Employee Engagement

• Little Stuff Works to Win Customers

• Helping Insurers Weather Storms during “The Moment of Truth”

• “Blown away by the service I received by Safelite”