Archive



December 2014

• Customer Service Hero: Patrick Sanchez, Repair Specialist, Ontario, Calif.

• A Customer Experience Worthy of a Hallmark Movie

• Customer Service Hero: Gary Priehs, Technician, Sault Sainte Marie, Mich.

• Customer Service Hero: Jeff Nowak, District Manager, Seattle

• Customer Service Hero: Don Overbaugh, District Manager, Charlotte, N.C,

• Customer Service Hero: Elizabeth Howard, National Recruiting Manager

• Customer Service Hero: Jimmy Berthel, Store Manager, Norwood, Mass.

• Customer Service Hero: Alan Aronowitz, Client Care Advocate

• Customer Experience Strategy: Building Our Team


November 2014

• Safelite AutoGlass Honors Fourteen Individuals/Teams with Everyday Heroes Award

• Safelite AutoGlass Wins 2014 Loyalty360 CX Awards

• People Powered, Customer Driven Strategies Drive Company-wide Success

• Safelite Wins PACE CXE Award for Innovation for MRM Technology

• Safelite Technicians Help Child Locked in Hot Car


October 2014

• Safelite AutoGlass Helps Temkin Define “Six D’s of a VoC Program”

• Leadership Lessons from Jack Welch: Budgets Are Not Goals

• Safelite AutoGlass Improves Customer Service for Spanish-speaking Customers

• Safelite Celebrates CX Day

• Leadership Lessons from Jack Welch: Nurture Your People


September 2014

• Customer Experience Managers Need to Plan Ahead for Catastrophe

• Leadership Lessons from Jack Welch: Create a Candid Culture

• Quick-thinking Safelite Technician Saves Accident Victim

• Leadership Lessons from Jack Welch: Build the Right Team

• Customer Experience Shouldn’t Wane Because of Increased Volume


August 2014

• The Five Steps to Winning We Learned from Jack Welch

• Safelite’s Instagram Account an Eyeful for Customers

• Safelite’s Culture of Service: Supporting Children of Central Ohio

• Safelite AutoGlass Now Offers Improved Online Scheduling and Mobile Web Experience


July 2014

• Safelite’s Culture of Service: Feeding People of Central Ohio (Responsibly)

• Safelite AutoGlass Finds the Extra Ways to Delight Customers with Febreze Car Vent Clips

• Safelite’s Culture of Service: Sheltering the People of Central Ohio

• Safelite AutoGlass Tests “On My Way” Text Alert Prior to Mobile Appointment

• Safelite’s Culture of Service Recognized with Corporate Caring Award


June 2014

• Customer Service Headlines, June 10, 2014


May 2014

• Trust is Vital in Building the Company You Want to Be

• Safelite AutoGlass Wins 2014 CX Innovation Award for Mobile Customer Experience

• Customer Insights: Technician Interaction is Key


April 2014

• Customer Service Tip: Text Analytics to Listen to Promoters AND Detractors

• Excellence in Service Profile: Matthew Ross, Houston Technician

• Majority of Companies Put Customers First According to Reader Poll

• Customer Service Hero: Jacki Wilburn


March 2014

• Las Vegas GM Steve Parker Wins Fourth Annual “People Powered Leadership” Award

• Safelite AutoGlass Customers Can Now Access Appointments through Personalized Online Accounts

• Customer Service Hero: Dan Porter

• Voice of the Customer: Technician Sheds Light on Important Customer Need


February 2014

• Mobile Technician Handheld Technology: 2014 Innovation in Customer Service, Silver

• Bobby Jones: 2014 Customer Service Manager of the Year, Silver

• Leadership Plays a Key Role in Any Cultural Transformation

• Customer Service Hero: Christine McCollum

• Customer Service Hero: Manny Gonzalez


January 2014

• A Superior Customer Experience: Service and Quality

• Four Safelite AutoGlass Technicians Win International Exceptional Customer Service Awards

• Safelite® Group Tom Feeney Offers “CEO Insights”

• Safelite AutoGlass Technician – A True Hero