Archive



December 2015

• Leadership Lessons from Coach Urban Meyer: E+R=O

• Wall of Fame Profile: Karen Kirn

• Wall of Fame Profile: Jared Huber

• Wall of Fame Profile: Dennis Gallegos


November 2015

• Safelite in the Service Spotlight: Patrick Boyle

• Wall of Fame Profile: Robert Fell, Operations Manager

• Safelite in the Service Spotlight: Josh McFaul

• Celebrating Veterans Day with the Story of a Special Safelite Customer

• Safelite in the Service Spotlight: Doug Koester

• Safelite in the Service Spotlight: Joe Johnson

• Safelite in the Service Spotlight: Lori Garza

• Wall of Fame Profile: Tim Franczkowski


October 2015

• Safelite in the Service Spotlight: Paul Groves

• Wall of Fame Profile: Tywanna Booth, Hiawatha, IA

• Safelite in the Service Spotlight: Jim Courtney

• Wall of Fame Profile: Don Freeman

• A Letter from a Happy Customer

• Wall of Fame Profile: Randall Coutant

• Safelite in the Service Spotlight: George Ireland

• Creating & Sustaining a Customer-Centric Culture


September 2015

• Excellence in Service Profile: Jose Peralta

• Safelite in the Service Spotlight: Gary Roeske

• Wall of Fame Profile: David Brown, Richmond, Va.

• The Wall of Fame Honors People Powered, Customer Driven Performance


August 2015

• Excellence in Service Profile: Jonathan Curlee, Technician

• Excellence in Service Profile: Christopher Bennett, Technician

• The Power of Unfiltered Online Customer Reviews


July 2015

• Excellence in Service Profile: Michael Sanders, Technician

• Safelite AutoGlass Manufacturing and Distribution VP Wins Two Company Awards

• Safelite AutoGlass Finds Brand Loyalty through Customer Driven Philosophy

• AdWatch: Safelite’s Convenient Mobile Scheduling Means Customers Don’t Have to Miss a Thing


June 2015

• More Customers Willing to Review Great Service

• Roland’s Story: Delivering Exceptional Customer Service

• The Importance of Aligning Customer Service, Brand and I.T.

• Bringing a Company Culture to Life Part 3: Performing in a Healthy, Sustainable Way


May 2015

• Bringing a Company Culture to Life Part 2: Reinforcing our Core Competencies

• Bringing a Company Culture to Life Part 1: Focusing on our People and our Customers

• Customer Service Hero: Chance Griffin Helps Local Veteran

• Customer Service Hero: Jamie Smith


April 2015

• Video: Award-Winning Customer Service from Safelite’s Recruiting Team

• Video: Award-Winning Customer Service from Safelite AutoGlass Technician Kanyon Hillaire

• Safelite Techs Stay After Hours to Help Customer in Need

• Video: Award-Winning Customer Service from Safelite AutoGlass Technician Andrey Ryabyy

• Customer Service Poll: Majority of Companies Offer Omni-Channel Service


March 2015

• Video: Award-Winning Customer Service from Harrisburg Hail Storm Response Team

• Video: Award-Winning Customer Service from Safelite Store Manager Sandy Swackhammer

• Customer Service Shout Out

• Video: Award-Winning Customer Service from Safelite AutoGlass Technician Tom Wall

• Video: Award-Winning Customer Service from Safelite Solutions’ Contact Centers

• Video: Award-Winning Customer Service from Safelite Repair Specialist Patrick Sanchez

• Has Social Media helped or hurt the customer service?


January 2015

• What’s the most challenging aspect of delivering great customer service?

• Eight Safelite Employees Win International Exceptional Customer Service Award

• Everyday Heroes Award Winner Profiles

• Customer Service Hero: Tom Wall, Technician, Churchville, Md.

• Customer Service Hero: Sandy Swackhammer, Store Manager, Dubois, Pa.

• Customer Service Heroes: Contact Center Overcomes Polar Vortex Challenges