Every year, CIO magazine recognizes 100 companies for innovative I.T. Safelite AutoGlass is among the list this year, highlighting the company’s customer-focused technology. Watch for the August 2011 issue for the full story!
Safelite AutoGlass was presented with a 2011 Stevie Award in the “Best Use of Technology in Customer Service” category at the fifth annual Stevie Awards for Sales & Customer Service in February. Safelite AutoGlass won in the “Best Use of Technology in Customer Service” category. Safelite takes a unique approach to customer safety and security. Upon confirmation of a mobile repair appointment, the company requests an email address to send the customer an email containing the name, picture and background information of the technician who will be sent to complete the work on their vehicle. The email also contains other pertinent information such as appointment time, claim number, vehicle information and insurance claim data. The customer has one electronic reference document containing everything they need to know about their appointment.
Safelite AutoGlass, the nation’s leading provider of vehicle glass repair and replacement services, has been recognized with a Columbus 2010 Consumers’ Choice Award in the category of Auto Glass Repair and Replacement for the eighth consecutive year.
Safelite AutoGlass won the customer service department of the year award at the 2010 American Business Awards. The winners were selected from among the more than 2,700 entries from organizations of all sizes and in virtually every industry submitted for consideration.
Safelite's executive services team is a specialized group dedicated to the resolution of customer service issues. This elite team of devoted customer advocates is empowered to do whatever it takes to make the customer experience a positive one. Members of this team are promoted from the ranks of other customer service areas of the business after showing an aptitude for consistently delighting customers with more challenging service issues.