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Measurement

• Podcast: CustomerBliss Founder Interviews Safelite CX Leader

• Safelite Wins Two 2016 Supplier Recognition Awards from USAA

• Video: Award-Winning Customer Service from Safelite Technician Sergey Shchipskiy

• Video: Award-Winning Customer Service from Safelite Logan, Utah Team

• Video: Award-Winning Customer Service from Safelite Technician Luis Bucksbaum

• Eight Safelite AutoGlass Employees Win International Exceptional Customer Service Award

• Safelite AutoGlass Wins Gold in Best in Biz Awards 2015

• Safelite AutoGlass Wins 2015 CX Award from Loyalty360

• Safelite AutoGlass Wins 2015 Customer Experience Excellence Award from Temkin Group

• Safelite Senior Vice President Earns Customer Champion Title

• Excellence in Service Profile: Jose Peralta

• The Wall of Fame Honors People Powered, Customer Driven Performance

• The Power of Unfiltered Online Customer Reviews

• Safelite AutoGlass Manufacturing and Distribution VP Wins Two Company Awards

• Safelite AutoGlass Finds Brand Loyalty through Customer Driven Philosophy

• More Customers Willing to Review Great Service

• Safelite Techs Stay After Hours to Help Customer in Need

• Video: Award-Winning Customer Service from Safelite Store Manager Sandy Swackhammer

• Customer Service Shout Out

• Video: Award-Winning Customer Service from Safelite AutoGlass Technician Tom Wall

• Video: Award-Winning Customer Service from Safelite Solutions’ Contact Centers

• Video: Award-Winning Customer Service from Safelite Repair Specialist Patrick Sanchez

• Eight Safelite Employees Win International Exceptional Customer Service Award

• Customer Service Heroes: Contact Center Overcomes Polar Vortex Challenges

• Customer Service Hero: Jimmy Berthel, Store Manager, Norwood, Mass.

• Safelite AutoGlass Wins 2014 Loyalty360 CX Awards

• People Powered, Customer Driven Strategies Drive Company-wide Success

• Safelite Wins PACE CXE Award for Innovation for MRM Technology

• Leadership Lessons from Jack Welch: Budgets Are Not Goals

• Customer Service Tip: Text Analytics to Listen to Promoters AND Detractors

• Customer Service Hero: Jacki Wilburn

• Customer Service Hero: Dan Porter

• Mobile Technician Handheld Technology: 2014 Innovation in Customer Service, Silver

• Bobby Jones: 2014 Customer Service Manager of the Year, Silver

• Customer Service Hero: Manny Gonzalez

• A Superior Customer Experience: Service and Quality

• “Customer Driven” Approach: What does it mean to Delight?

• Safelite AutoGlass Earns Three Customer Service Awards from Columbus C.E.O.

• Safelite’s Employee Engagement Efforts Continue to Link to Customer Experience

• Excellence in Service Profile: Michael Bracken, Technician

• Salt Lake City Market Ranks No. 6 in 2012 NPS

• Customer Service Turnaround Market: Portland, OR

• The Transformation of Safelite’s Honolulu Market

• Excellence in Service: 2012 Top 10

• Customer Service Poll: Majority of Companies Using Text Analytics to Gain Customer Insight

• Helping Insurers Weather Storms during “The Moment of Truth”

• The Transformation of Safelite’s Anchorage Market

• Is the Customer Effort Score the Next Big Thing?

• The Golden Rule of Customer Service: Featuring Steve Parker, Safelite’s Las Vegas General Manager

• NPS Leader: Spokane, Wash. Market Relies on Communication for Great Customer Service

• Mining the Gold: Listening Hard to “Detractors”

• Customer Service Hero: Michael Brandon

• Customer Service Tips: Instilling Trust In Your People

• Customer Service Hero: Dave Ross

• Customer Service Hero: Jacki Wilburn

• Customer Service Strategy: Ten Questions to Ask When Something Fails

• Customer Service Hero: Barry Johnson

• Turning an Unhappy Customer into an Advocate: The Business Case for Customer Recovery

• Safelite AutoGlass Earns 4 of 12 International Belron Exceptional Customer Service Awards

• We Know Our Net Promoter© Score. Now What?

• NPS More Than A Score

• Customer Service Tips: What is your rallying cry?

• Turning an Unhappy Customer into an Advocate

• Customer Delight Insight with Chicago General Manager

• Customer Service Metrics Drive Operational Improvement

• What Customer Delight Means to Safelite