April 19 2016

A Great Culture Leads to Great Service

Tom Feeney, Safelite® President and CEO

Customer Driven

Ingrid Lindberg is a passionate customer experience advocate. In fact, she was one of the first customer experience officers in the country, and she’s been leading the charge for over 20 years. She frequently partners with many Fortune 500 companies, working to create customer experience strategies and cultures that differentiate them from the pack.

That’s why we were thrilled when Ingrid shared her Safelite experience during a presentation on the importance of culture in customer loyalty.

Check it out.

At about 35 seconds into the presentation, Ingrid describes how as a repeat customer, her Safelite technician made auto glass repair enjoyable as he treated her with her favorite beverage from Starbucks.

We think Ingrid makes excellent points about culture and the importance of communication, and we’re thankful she enjoyed our service so much that she was motivated to tell others.

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