January 09 2013

“Blown away by the service I received by Safelite”

“Blown away by the service I received by Safelite”
Melina Metzger, Public Relations Manager

This week, a letter from a customer arrived in my email inbox that was just too good not to share. With permission from Jerry H.:

“I wanted to express my appreciation for the level of service I have received from your company. As a Director of Service and Support for a small educational company, I'm always on a look out how others treat customers and the process they use to complete customer requests. Let me just say that I’m blown away by the service I received by Safelite. From the first call to your center to the scheduled the appointment, right down to the technician that came onsite. It was fantastic!

“I can tell that Safelite has worked very hard on all the customer touch points and really appreciate the email of scheduled information and automation.

“The call center representative did a wonderful job. And, Ed McClain, my technician that came onsite was fast and professional. He answered all my questions. He really represented the company values and service-oriented training he must have received.

“Thanks again for such a great experience in a world of just call trees and no personal touch customer service. It’s nice to see a company that has figured out the technical and customer service comes together.

“Great job and I will recommend you to all I come across.”

Thanks, Jerry, for choosing Safelite AutoGlass®!

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