December 04 2014

Customer Service Hero: Alan Aronowitz, Client Care Advocate


Renee Cacchillo, Safelite Senior Vice President of Customer, Brand & Technology
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CustomerSErviceHero

Every year, we are excited to celebrate the winners of our Everyday Heroes Award who – thanks to their commitment to customer service – are the “heroes” of our business.

Today, we honor Alan Aronowitz, a Client Care Advocate in our Executive Services department. Alan’s role is to assist customers with finding resolutions to any service or warranty concerns. Alan has earned some truly remarkable customer comments. Check out a few…

“I have had all of my insurance with [NAME EXCLUDED] for a long time. Prior to this incident I was considering shopping around for price comparisons. That was before I met Alan. With people like him on my side, I’m not going anywhere! His skills in arbitration and concern for customer well-being I have not experienced before.” – Customer Larry M.

“Alan, thank you for assisting us in resolving issues. These matters have been greatly appreciated by myself and the customers. I really appreciate the follow-up to the customers and the client. This has been a positive experience for both the customers and myself. Taking an upset situation to a positive one.”
-- Agent Orlando A.

When asked about the award, Alan said, “In my role, I live our company values, which helps in creating memorable experiences and has a huge impact on building loyalty to Safelite’s brand.”

Finally, he shares his tip for great customer experience: “Memorable service experiences are built by bringing a positive energy and enthusiasm to every customer interaction. The attitude you display helps create a lasting impression.”

Well done, Alan!

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