May 12 2015

Customer Service Hero: Chance Griffin Helps Local Veteran

Steve Miggo, Safelite Senior Vice President of Operations


When St. Johnsbury, Vt. technician Chance Griffin learned that a windshield replacement customer was a veteran being helped by the local chapter of Blue Star Mothers he wanted to help any way he could.

Blue Star Mothers is a non-profit support organization made up of mothers, stepmothers, grandmothers, foster mothers and female legal guardians who have children serving in the military, guard or reserves, or children who are veterans.

Using their emergency financial support fund, which helps local troops and veterans with bills for necessities, the Blue Star Mothers of Vermont were able to pay $200 toward the new windshield. The remaining balance would have to be covered by the veteran.

When the veteran realized he did not have the funds for the balance he called to cancel his appointment. But Chance knew that it was important for the work to be completed on the veteran’s car so he could get to work and provide for his family.

Chance contacted his operations manager Brad to explain the situation and find a way to help the local veteran. Brad then waived the remaining amount for the replacement.

“I was relieved I could help,” Chance said. “I am happy that I was able to make a difference.”

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