June 25 2012

Customer Service Hero: David Leach


Customer Service Hero: David Leach
Tom Feeney, Safelite® President and CEO
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DavidLeachExceptionalCustomerService

In earlier posts, we’ve shared many of Safelite’s strategies for celebrating our customer service stand-outs. This includes the Exceptional Customer Service Award from our international parent company. We get the honor of nominating those associates we consider our everyday service heroes.

One of our most recent Exceptional Customer Service Award winners earned this recognition for going above and beyond the call of duty… not just for customers, but for an entire community.

David Leach, Rockies Division Manager, has been with Safelite AutoGlass® for five years but has a total of 22 years in the industry. After a devastating tornado hit Joplin, Missouri, his wife’s hometown, David spearheaded efforts of his local Safelite® team to collect more than 55,000 pounds of donations. Working their normal shifts during the day, the crews worked through several nights to pack roughly two semi-trailer loads of supplies, which he then personally delivered to the people of Joplin.



David served as organizer, caterer, field general, logistics coordinator, cheerleader and finally as truck driver as he made the 700+ mile trip to Joplin for the delivery.

In his own words: “The impact this program had on our team was great. Our customers still got delighted, glass got put away, business got taken care of, but in between, our associates helped do some good and you could see the effect on how they worked. It was impossible for our associates to stand on the sidelines.”
David reminds us every day about the type of people we want to be at Safelite AutoGlass!

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