December 11 2014

Customer Service Hero: Elizabeth Howard, National Recruiting Manager


Steve Miggo, Safelite Senior Vice President of Operations
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WelcomingBelronTechniciansFromSpain

Our next Everyday Heroes Award winner is actually a cross-functional, cross-borders team led by Elizabeth Howard, National Recruiting Manager, for their effort in coordinating the staffing of nearly 100 technicians from 6 European countries during 5-week stays across 36 Safelite geographies.

Why were European technicians needed? The Polar Vortex that hit eastern U.S. presented Safelite with an unprecedented challenge – double-digit demand increases stretched technician resources thin. Meanwhile, Safelite’s sister companies in Europe were experiencing the reverse – little to no extreme weather. This situation presented a rare opportunity for Safelite to leverage underutilized, trained technicians in Europe to support a critical need in the U.S.

“Trained” is the key here – for a business like auto glass, it’s not as simple as hiring new people because significant training is required and that takes time – time we didn’t have. As a result, more Safelite customers’ needs were met during a busy winter season.

Congratulations, Elizabeth and team! Thank you for living the “People Powered, Customer Driven” approach!

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