July 09 2012

Customer Service Hero: Michael Brandon

Customer Service Hero: Michael Brandon
Scott Gardner, Regional Quality & Training Manager


They say nice guys finish last… not in Michael Brandon’s case. One of our finest auto glass technicians based in Greenville, South Carolina, Michael recently earned a $5,000 prize in an international award program, recognizing him for his excellent customer service and got to travel to New Orleans to accept the award.

Michael was nominated for the award by his manager, and he was chosen out of 25,000 people employed at a Belron company (Safelite is owned by Belron, the world’s largest vehicle glass company).

Out of the customers Michael has served, not one gave him a negative rating, and only one gave a neutral rating – all others have rated him a 9-10 (with 10 being high).

His top customer service tip? “I believe in showing every customer the utmost respect, and I always try to treat them as I would like to be treated.”

Watch this video of Michael as he discusses how he interacts with customers.

In this time of economic uncertainty, the way Michael has been able to deliver a “wow” customer experience, makes all the difference.

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