We continue to celebrate the winners of our 2014 Everyday Heroes Awards by sharing the story of Sandy Swackhammer, our Dubois, Pa., store manager.
Sandy lives Safelite’s values in many ways. She supports her high-performing team with motivation and coaching. By focusing on customers and mentoring employees, she has helped her technicians achieve an excellent Net Promoter Score of 99.5 percent over four years. She also provides a support network for employees outside of her store.
Sandy’s philosophy? “Smiles are contagious!” Results show in the letters received from her customers:
“My windshield replacement went just like your TV commercials, on time and no problems whatsoever. The tech was great. I really liked the way I was treated and how careful he was with my vehicle. He had a great attitude.” – Todd C.
“Beautifully done job. Extremely personable technician. I would definitely recommend Safelite to family and friends. Considering the world we live in today, it is refreshing to do business with a polite and helpful technician and with a company that is willing to go out of their way to satisfy the customer.” – Herbert H.
Thanks Sandy for your attention to creating an exceptional customer experience!