January 09 2012

Customer Service Means … Going the Extra Mile

Scott Gardner, Regional Quality & Training Manager

At Safelite AutoGlass, we recognize employees who live and breathe customer delight with an annual Everyday Hero Award. Ron Zech, a technician with 23 years of experience, is a former winner for going the extra mile. Tracy wrote to us about her experience with Ron:

“I just wanted to pass along a big thank you to Ron Zech, who came out to work on my vehicle yesterday. Before leaving, he saw that there was an illegal peddler at my front door (the peddler was later removed from the neighborhood via the sheriff). He knew it was just my baby and me at home and waited to leave to make sure that we were safe. That is going above and beyond the call of duty and Ron deserves recognition for it. Not only did he do a great job working on my truck, but he took an extra minute after he was done to ensure our safety. Thank you.”

Ron’s manager shared that when Ron was told that he was being nominated for this customer service award, he was actually speechless for several seconds.

When asked about customer service, Ron shared, “take the time to listen to what the customer needs.”

Great advice, Ron! You’re very deserving of our Everyday Hero Award!

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