September 12 2011

Customer Service Means Personal Attention

Rich Harrison, Safelite® Senior Vice President & Chief Operations Officer

At Safelite, we recognize our Everyday Heroes with an annual awards program – it’s a meaningful way to encourage employees to live up to our promise of customer delight. Throughout this blog, I will highlight our four 2010 Everyday Heroes Winners, beginning with the Bedford, Pennsylvania Service Center.

The Bedford store includes veteran store manager Robin Crissey and her three technicians – Keith Hoover, Randy Stiffler, and Michael Kinsey – all of whom have 20-plus years of service at Safelite. The Bedford team continually earns some the highest customer service scores in the market based on customer surveys.

In this video, Robin Crissey explains what customer delight means to her team. “The key to delivering customer service is a more personal, one-on-one with our customers. What we get out of exceptional customer service is repeat customers,” she shares.

After watching the video, let me know in what ways your employees make customer service personal!

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Finylla! This is just what I was looking for.

Eloise, July 27, 2015

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