March 01 2012

Does your company have a chief customer officer?

Does your company have a chief customer officer?
Melina Metzger, Public Relations Manager

There is a growing consideration of companies hiring chief customer officers to oversee the customer experience; however, our monthly poll showed just 25% of respondents have CCOs.

While the job title may differ from company to company, it’s a role that shouldn’t go overlooked.

Please take a moment to answer our March poll question: How often do you respond to company customer satisfaction surveys?

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Great post! I?m just starting out in cotuinmmy management/marketing media and trying to learn how to do it well   resources like this article are incredibly helpful. As our company is based in the US, it?s all a bit new to us. The example above is something that I worry about as well, how to show your own genuine enthusiasm and share the fact that your product is useful in that case

Vanessa, May 31, 2012

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