Last month, we asked our readers, “Does your company use employee engagement as a strategy to achieve customer service?” The majority (60%) answered yes, while 40% said no.
Employee engagement has been the top strategy at Safelite AutoGlass for creating a culture conducive to customer service. We’ve shared our People First initiative and Core Competencies. What are some of your company’s engagement strategies?
Next up in our monthly customer service polls: Does your company have a social media plan to engage customers?