September 05 2012

Employee Engagement Leads to Customer Service

Employee Engagement Leads to Customer Service
Melina Metzger, Public Relations Manager

Last month, we asked our readers, “Does your company use employee engagement as a strategy to achieve customer service?” The majority (60%) answered yes, while 40% said no.

Employee engagement has been the top strategy at Safelite AutoGlass for creating a culture conducive to customer service. We’ve shared our People First initiative and Core Competencies. What are some of your company’s engagement strategies?

Next up in our monthly customer service polls: Does your company have a social media plan to engage customers?

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