October 20 2016

Excellence in Service: Idaho Vehicle Glass Repair Specialist Delights Customer


Tom Feeney, Safelite® President and CEO
1 Comments

Customer Driven

As president and CEO of Safelite AutoGlass, I read many letters from customers. This is one example that recently brought a smile to my face.

“I am a retired business person and have become disenchanted with present day workers, i.e., lack of strong work ethic, dishonesty, and really just not caring to do work properly.

“When Safelite Technician April came to my house, I was surprised to see a female – which delighted me… nice to see. Right away April made me feel very comfortable in the repair she was going to perform. I just had a small “star,” but wanted to repair it before it caused further damage. She addressed all my questions – some of which she covered even before I asked them. We talked briefly about our dogs – we both have Labrador Retrievers… and honestly, it was like talking to a good friend. She is definitely a “people person.”

“In the course of her work, she found $200 that I had hidden a couple of weeks ago under the front floor mat, which I had totally forgotten. Being on a very tight, fixed senior income, this was a huge shock to me. She brought it to me and I was brought to tears. I never would have known or remembered. This one incident is not the ONLY reason I am writing to you. Yes, it made my day, but the real reason I am writing is to let you know that you have a very remarkable employee in April. In our conversation and interaction during the time she was here, it was easy for me to experience her professionalism, dedication, honesty, compassion, and her sense of satisfaction in doing her job and doing it very well.

“I had never met April previous to my appointment, thus my comments have no other intention than to commend a very deserving individual. In the future, if an opportunity presents itself for April’s advancement, I would highly recommend her and her ability in all aspects. She is exactly the type of employee every employer can only dream of.”

Sincerely,
Georgie T.
Rathdrum, ID

April D. absolutely lives and breathes the Safelite Spirit, and we appreciate her choosing us to work as her employer!

Thanks, Georgie for sharing your story!

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Comments:



April made a big difference for this customer - thank you for reminding us all of why we exist.

Jackie Harms, October 26, 2016



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