December 13 2012

Excellence in Service Profile: Eric Poderys, General Manager

Renee Cacchillo, Safelite Senior Vice President of Customer, Brand & Technology


Safelite’s Excellence in Service program recognizes employees when they are complimented for customer service. Winners earn points to purchase online merchandise. Here is the latest profile of one of our Excellence in Service honorees: Eric Poderys of Columbus, Ohio.

This is a letter from Patrick S.:

“I wanted to take this time to thank you in writing and acknowledge all you have done for me in recent days. I live in a neighborhood in transition, and most days, it’s a wonderful place to live. But, in recent weeks, my neighbors and I have experienced a startling number of break-ins. It just so happened that for two consecutive nights (following the death of a good friend), I had a car window smashed and property stolen. Needless to say, I was emotionally strained.

“To top off this string of bad days, on the way to have my second window replaced, I left my wallet on the roof of my car. Only after Safelite repaired my window did I realize that I no longer had it. I happened to have cash in my pocket, but it wasn’t enough to cover all of the replacement costs.

“I was told that what I had was enough – the remaining difference was covered.

“Because of my experience with Safelite, that difficult week was not as bad as it might have been. I will never hesitate to recommend your services to anyone who asks. It was nice to be reminded that there are still businesses where people are highly professional, compassionate, and competent.”

In the auto glass repair and replacement company, pretty much every customer that comes to us has had a bad day or two… they’ve experienced vandalism or severe weather damaging their car. That’s why we’ve created a culture where employees can make a personal decision that they think will impact the customer experience. Kudos to Eric and his team in Columbus for making an advocate out of this customer!

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It is nice to see that we do have people like Eric that wants to help people in need as much as possible.

Randy Marcell, December 19, 2012

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