Recognizing employees when they are complimented for customer service is just one way we have built a customer-focused culture. We call it our Excellence in Service program – every time one of our associates is complimented in writing, our president writes them a note and they earn points toward online purchases.
It’s fun and it’s rewarding for those who go the extra mile.
I’d like to routinely highlight some of our recipients of Excellence in Service awards here in this blog so that 1) they may know they are role models and 2) you may be inspired by their actions.
Jacki Wiburn is a repair specialist in Boise, Idaho. Here’s what a customer recently wrote:
“Yesterday (15 Jan 11) I had a rock chip in my window. It was the second chip I had received in as many weeks. The first company who filled in a chip did so but will stick out in my mind as only providing basic service. After this second chip I was able to be seen at the Safelite located in Boise, Idaho. The technician, Jacki, was amazing! My family has previously used Safelite in other locations in the United States; however, the service received yesterday was by far the most memorable. Jacki has a wonderful sense of humor and was efficient. The service and care provided by Jacki in Boise was exceptional – a huge thanks to Jacki! In a time when customer service is lacking in many agencies and businesses it's nice to know the Safelite in Boise is taking their business to a higher standard. Thank you so very much for making my week!”
Can you imagine windshield repair being so “memorable” you’d write about it? It’s testimonies like these that tell us our focus on customers is worth it.