April 21 2014

Excellence in Service Profile: Matthew Ross, Houston Technician

Scott Gardner, Regional Quality & Training Manager

Safelite’s Excellence in Service program recognizes employees when they are complimented for customer service. Winners earn points to purchase online merchandise. Here is the latest profile of one of our Excellence in Service honorees: Matthew Ross, Houston Technician

This is a letter from Diana H.:

I had my windshield repaired at your business. During inspection of my windshield, I mentioned to your technician Matthew Ross that I had forgotten my wallet and was unable to pay my toll. I’m sure I appeared frazzled & upset. The windshield was repaired very satisfactory by the way. When I got into my car to leave, I noticed a $5 bill with a note left in my car....for my return toll fare. That definitely put a smile on my face. I want to commend this young man for helping me. You are lucky to have this young man working for you. Please express to him my gratitude.

Many thanks to Matthew for going above and beyond for this customer!

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