February 15 2017

Excellence in Service: Safelite AutoGlass Technician Arrives Just in Time to Save the Day


Renee Cacchillo, Safelite Senior Vice President of Customer, Brand & Technology
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Safelite Spirit

At Safelite AutoGlass, we think our people are the secret to making us a leader in excellent customer service. We look for those that demonstrate the Safelite Spirit.

And when customers write in to us to tell us of how a Safelite AutoGlass technician delighted them, we reward them with an Excellence in Service award.

Sometimes, it’s not even a customer who takes the time to thank us for something special a technician did. As is the case of a man in the San Francisco area who called in to say that Safelite AutoGlass technician Phillip W. “saved his mom’s life.”

The man had locked his keys in the car and was left stranded with his mother who was on an oxygen tank. As she was running out of oxygen, he feared for her life. Phillip happened upon them and helped get his keys out of the locked car.

Being in the right place at the right time is one thing. Stepping up with a service mindset in a time of need is another. Thank you Philip for saving the day for this mother-son team!

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