Today’s leadership lesson in our series, “The Five Steps to Winning We Learned from Jack Welch,” is this:
4. Nurture your people.
Perhaps what resonated most with our leaders when Jack talked with us about growing our business with our People Powered, Customer Driven strategy was this: “Your job as a leader is to grow people. You should walk around with a watering can and a hand full of fertilizer. Some employees will become beautiful flowers and others will become weeds – pull them. Your job is to grow a great garden.”
This is why people and leadership development is a key business strategy – and our leaders’ number one priority. To define exactly what that means at our company, we introduced the People Pledge. It reads:
• You’ll experience great leadership. We strive for great leadership. You’ll be treated with respect. You’ll often be asked for your opinions and involved in decisions that affect your work. You’ll understand the big picture and your role in it. You’ll receive coaching and guidance to help you reach your full potential and you’ll be recognized for your hard work in delivering extraordinary results.
• We focus on you first. Concentrating on our people is a key part of our business strategy. You’ll have the tools, information and resources to position you for success, along with support and opportunity for a rewarding and fulfilling career.
• We hire top talent…that includes you. Having great people is what sets us apart from the rest. You’ll work with smart people every day who will inspire you to be at your best. By bringing your ideas and applying your skills, you’ll have endless opportunities to grow both personally and professionally.
• You’ll work in a caring culture. At Safelite, we’ve got a strong set of values and a big heart…for our people, our customers, our environment and the communities in which we live and work. We strive for a culture that will inspire you to achieve…not because you have to, but because you want to.
Consistently and obsessively delivering on our People Pledge will continue to allow our talented people to “blossom” and enable us to be the natural choice for auto glass repair and replacement services in the U.S.