In our recent reader pull, we asked: “I’ll complete a customer survey if: 1) I received great service, 2) I received bad service, 3) Whenever I can, 4) The company representative specifically asked me, or 5) Never.
Results are in! The majority of people responded that they like reward great service by completing the service and only a small percentage complete the survey to report bad service. Meanwhile 20 percent are willing to complete surveys whenever they can.
For our next reader poll, let’s revisit a question we first posed four years ago: Have American consumers come to expect poor customer service?