Safelite AutoGlass was recognized in the inaugural Columbus C.E.O. Customer Service Awards in three of the five categories including Innovation, Outstanding Customer Service Manager and “Above and Beyond.”
Columbus C.E.O., a top monthly magazine for business professionals, began the Customer Service Awards to honor central Ohio individuals and organizations who stand out from the crowd and put a priority on providing superior customer service. Nominations were taken and then voted on by readers.
Safelite won in the Innovation category in recognition of an organization that has developed a new way to encourage and track customer satisfaction. One element recognized was Safelite’s Technician Profile Email. Safelite serves the majority of its customers at their home or place of business rather than in a shop so Safelite developed this unique confirmation containing the name, brief bio, credentials and photograph of the technician who will perform the service to set the customer’s mind at ease about the mobile technician coming to fix their car.
In addition, Safelite’s President & CEO Tom Feeney won in the Above & Beyond category in recognition of an individual who goes above and beyond his or her job duties to provide a unique level of service. Feeney has aimed to enhance customer service by empowering the company’s heroes – the customer advocates who answer the phone and the technicians who fix auto glass.
Finally Safelite’s Vice President of National Contact Centers Brian O’Mara won in the Outstanding Customer Service Manager category in recognition of a manager who prioritizes superior, friendly service and who works to ensure that the representatives he or she supervises consistently provide it. O’Mara ensures the proper staffing, training and supervision of CSRs are in place to provide world-class service levels and the consistently high call quality that meet customer demand.
The Customer Service Awards results are featured in the October 2013 issue of Columbus C.E.O.