At Safelite AutoGlass, we are a People Powered, Customer Driven organization focused on bringing unexpected happiness to people’s everyday lives. Our People Powered strategy is the focus of a chapter within Ed Wallace’s newest book, The Relationship Engine: Connecting with the People Who Power Your Business.
At Safelite AutoGlass, being People Powered means that we power our performance by thinking “people first” and by having talented, happy and engaged people who deliver extraordinary results. It’s achieved through four cornerstones: Leadership, Focus, Talent and Caring.
It’s this focus on people first that caught Wallace’s attention for his book. The Relationship Engine provides a systematic approach for becoming an intentional, masterful relationship-builder. According to Wallace, relationships hold companies together and fuel future growth. From connecting with colleagues to forging high-functioning teams, success depends on everyone working well together. His book helps professionals establish common ground, focus on collaboration, navigate generational challenges, put people before process, demonstrate worthy intent and make every interaction matter.
The reality is that if you’re in business, you’re in the people business – and the people business is about relationships, whether internal or external. We see all of our people as leaders and empower them to make meaningful connections with customers and clients by demonstrating a service mind-set, can-do attitude, and caring heart. This book is a great tool for leaders at all levels to apply their relationship skills.
We're extremely honored to be in this book. Wallace is president and chief relationship officer of The Relational Capital Group. He consults with and speaks for corporations and associations across the globe with a client list that is a Who’s Who of Fortune 500 companies. He is the author of Fares to Friends, Creating Relational Capital, Business Relationships That Last, and his most recent The Relationship Engine. Wallace has become critically acclaimed as the foremost authority on business relationships and their impact on performance.