We are honored to be recognized for at the inaugural Loyalty360 CX Awards ceremony as part of the 4th annual Loyalty360 Engagement & Experience Expo. According to Mark Johnson, CEO and CMO of Loyalty36, the winning brands excel at creating meaningful and memorable customer experiences that build and sustain customer loyalty.
Around 2008 we focused on putting our people first so that they could deliver customer delight, but we felt there was something still missing. We realized we needed to design strategies based on listening to our customers and the insights they provide – and that would make us truly customer driven.
Safelite AutoGlass earned the Gold Medal in the following categories:
• Brand messaging
• Customer-centric culture
• Customer insights
Loyalty360 CX Awards are presented to brands that have demonstrated excellence in categories including: Multi- and omni-channel strategy, brand messaging, customer-centric culture, customer insights, and technology and trends. Every winner has created innovative and memorable experiences for its customers that have ultimately led to lasting customer loyalty. Brands that excel in every category were also awarded the 360-Degree Award.
A jury consisting of 10 highly esteemed industry professionals reviewed and scored each entry. To make the awards truly objective and unbiased, judges scored each entry based on strict scoring guidelines. Evidence of measurable results was emphasized.
We thank Loyalty360 for recognizing our efforts.