April 12 2016

Technology Shapes the Future of the Safelite Customer Experience


Renee Cacchillo, Safelite Senior Vice President of Customer, Brand & Technology
1 Comments

Customer Driven

At Safelite, our customer experience relies heavily on the talent of our Technology team. We challenge this group to stay ahead of trends so we can predict what customers of the future want.

Here are just some of the fun ways we encourage innovation.

Safelite Next
A monthly meeting of a cross-functional team to explore new technology and innovative ideas that may become the “next” big idea in customer experience.

Safelite Workshop
Three times a year, groups work together to take an idea or solution from concept development to prototype implementation.

Hackathon
Once a year, our people form teams to solve problem or improve customer satisfaction in one workday. Teams present their ideas to leadership and their peers and the teams with the winning ideas receive rewards.

Code Retreat
We spend a day sharpening coding skills and learning the newest software development trends at this annual event.

Code Jam
Individuals compete against colleagues to solve challenging technology problems and win prizes once a year.

Navigators
Drawing from the experiences and expertise of colleagues, teams find solutions to challenging assignments and projects

Soundboard
Once a month we ask our people to go out and learn something new and innovative in the field of technology and then come back and present it to coworkers to earn prizes.

These sessions offer opportunities that foster collaboration and continuous learning, provide peer-supported problem solving, identify and recognize top coding talent, and create prototypes – all aimed at improving and growing our business.

We’re proud of the work our Technology team does. In fact, Google recently featured us in an “Android for Work” video.

We’re always looking for talented people to join our team. If this sounds like the right environment for you, learn more about our job opportunities at SafeliteCareers.com.

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Comments:



Renee these are excellent programs to foster a culture of innovation.  Keep up the great work!

Doug Roberson, April 26, 2016



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