October 06 2016

This Week’s Top CX Headlines: Oct. 6, 2016

Melina Metzger, Public Relations Manager

At Safelite AutoGlass, we are inspired to be People Powered and Customer Driven, and we often find motivation by learning from those around us.

Here’s what’s on our radar this week…

The Next Generation of Customer Centricity: A Methodology To Drive Rapid Innovation
A Forbes article highlighting CarMax

5 Ways to Create a Culture That Aligns With Your Brand
An excerpt from Karen Tiber Leland’s new book The Brand Mapping Strategy

The Customer Experience Ripple Effect
An excellent visual of how the customer experience is fueled by the employee experience

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