April 21 2015

Video: Award-Winning Customer Service from Safelite AutoGlass Technician Kanyon Hillaire


Renee Cacchillo, Safelite Senior Vice President of Customer, Brand & Technology
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Our next International Exceptional Customer Service Award from our parent company Belron was given to Kanyon Hillaire, a technician from Portland, Oregon.

Kanyon is highly recognized by our employees by now. He’s been featured in a Safelite commercial and a Customer Driven video shared widely within our organization.

For anyone not familiar with his story, here’s a brief overview: After calling a customer before an appointment and learning that he was deaf, Kanyon contacted a friend who knew American Sign Language and asked her to record a message for the customer. He knew that communicating during a job is crucial. Customers must understand how long the repair or replacement will take, when it’s safe to drive the car, and what they can expect during the appointment. As a result of his service-attitude, we at Safelite developed official company videos to communicate to customers in American Sign Language as well as Spanish for all its technicians to access when needed.

Kanyon inspired Safelite to develop official company videos to communicate to customers in American Sign Language as well as Spanish for all its technicians to access when needed.

After winning the award, Kanyon shared: “I'm constantly reading emails, Twitter comments, etc., about how that video made them cry or brought tears to their eyes, and how they thought it was the most amazing thing. I'm very grateful for all those compliments and comments. It’s really has been an amazing journey.”

Thank you for taking us along on your journey with you, Kanyon, and congratulations on winning this prestigious customer service award!

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