March 01 2016

Video: Award-Winning Customer Service from Safelite Logan, Utah Team


Steve Miggo, Safelite Senior Vice President of Operations
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Logan, Utah Service Center Team (Led by Store Manager Keenan Christiansen)



Five years ago, this location was a small two-person storage unit with no customer waiting area. But after seeing some impressive sales growth, the decision was made to open a two-bay store. And in just three short years, it now has some of the best operational metrics at Safelite.

The Logan team is led by store manager Keenan Christiansen and he has two technicians on staff – Shawn Duley and Emmett Staker. Together, they demonstrate what teamwork and collaboration are all about.

Operations Manager Brent Beck said, “Everyone on the team gets along well, and they have a shared mission to deliver great customer service and be number one at Safelite.”

Many customer comments really prove how exceptional the team is at customer service:

“I was very impressed by their willingness to give me the best experience in installing my windshield. They went out of their way to answer any question that I had.”

“This is a company that I would want to work for. Awesome customer service on every level!!!!!!!”

“Such a professional outfit. Place was clean, well-ordered, and attractive. Every employee was dressed professionally and the place ran like a well-oiled machine. Impressive corporate stamp on the whole operation!”

Top Tip: “If you don’t have the time to do it right today, what makes you think you will have the time to do it right tomorrow?”

Because of their commitment to customer service, the Logan team won an International Exceptional Customer Service Award.

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