March 05 2015

Video: Award-Winning Customer Service from Safelite Repair Specialist Patrick Sanchez

Renee Cacchillo, Safelite Senior Vice President of Customer, Brand & Technology

Patrick Sanchez is a people person. And he’s the exact kind of person we want to have on board at Safelite AutoGlass, helping us to achieve an outstanding customer experience.

As a mobile windshield repair specialist for Safelite, Patrick is the only face the customer may see representing the brand – and he does it well. He takes the time to communicate to them about what to expect before, during and after the repair process. He goes beyond that to just get to know them as people. And because of that, people remember him and recommend him to others. That’s the power delighting customers can create.

Because of his consistently high Net Promoter Score (99 percent), Patrick won an International Exceptional Customer Service Award from our parent company Belron.

Upon receiving the award, Patrick said, “I like working at Safelite because this is the first company that really strives for customer service and that really goes above and beyond to make sure that their customers are happy.”

Patrick brings to live our People Powered, Customer Driven approach. “NPS is important because it's making sure that my customers are happy and being taken care of. And it's key because I'm a reflection of the company. I look at it as I treat this business like it's my own. I value my position. I value my job and it, it's, it's very important to set those high standards for myself and to achieve them.”

Thanks, Patrick for service so great, it’s memorable!

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