March 14 2016

Video: Award-Winning Customer Service from Safelite Technician Jose Ortiz

Steve Miggo, Safelite Senior Vice President of Operations

“I like to come in early to get my customers served in a way that makes each appointment memorable.” Jose Ortiz, Technician, Boston, MA

Job title:

Years of service: 4 years

Location: Boston, MA

According to Jose’s manager, Brian Nickoson: “Customers always come first in his eyes and he makes sure they get taken care of with the utmost care. I would describe him as a true go-getter who holds himself accountable for doing the best he can each day. He is a technician with top quality, top service completion, and great customer service but above all, he isn’t afraid to help others in need. If there was one word to describe Jose it would be ‘selfless.’ He is always willing to help no matter the situation and expects nothing in return. It has been an honor working beside Jose for the past year-and-a-half and I look forward to the future.”

Jose has been referred to as an “angel” by a customer. Other words used to commonly describe him in customers’ surveys are prompt, courteous, professional, friendly, amazing, down-to-earth and accommodating… in fact, the list could go on for a long time.

His Net Promoter Score is 99%!

Top Tip
“Take care of each and every customer with a caring heart. Our role is to help people and make their day a bit easier.”

Because of his commitment to customer service, Jose won an International Exceptional Customer Service Award.

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