February 09 2016

Video: Award-Winning Customer Service from Safelite Technician Luis Bucksbaum

Renee Cacchillo, Safelite Senior Vice President of Customer, Brand & Technology

“Every day I live this ideal: 'Do unto others as you would have them do unto you.' It's about how customers want to be treated.” – Luis Bucksbaum, Technician

Job title: Technician

Years of service: 18 years

Location: Iowa City, Iowa

Luis Bucksbaum has continually received awards for being a top technician. He is described as a powerhouse when it comes to getting jobs completed and assisting other technicians. He has a wealth of knowledge. Luis regularly receives letters from customers commenting on how wonderful their experience was because of him. His many positive customer comments include:

“My technician, Luis, is a game changer. He is one of the kindest and most accommodating people I have ever met. Best experience I can remember having with an automobile repair company.” – Ronald J., Iowa City
“Luis was very professional. He made me feel like he really appreciated my business.”
– Brian N., Grace Hill

“Luis was very accommodating as the process to get insurance company approval took time. He stayed well after closing time. I had been referred to Safelite by a co-worker. I will go nowhere else in the future.” – Rodney B., North Liberty

“Luis gave me some of the best customer service I have ever had!” – Michael G., Iowa City

Reflecting on Luis, his manager Bill Seibel says, “Luis's positive attitude brings a constant ray of sunshine into the shop and it is conveyed to our customers through every interaction. He impresses our customers so much that there are several of our larger accounts that send Christmas cards to him personally every year thanking him for all he does. I can honestly state that this store and the Davenport, Iowa market would not have its success today without Luis. We cannot thank him enough for making it an absolute pleasure to work for Safelite.”

Top Tip: “If you can go home at night and sleep well knowing you truly did your best, your customers will be delighted.”

Because of his commitment to customer service, Luis won an International Exceptional Customer Service Award.

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