November 03 2015

Wall of Fame Profile: Tim Franczkowski


Steve Miggo, Safelite Senior Vice President of Operations
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Safelite’s Wall of Fame series is intended to honor our employees who help us achieve our People Powered, Customer Driven business strategy. We’re so thankful they are a part of our company!

Today’s profile is:

Tim Franczkowski, Technician
Baltimore, Md.


WallOfFame

Tim has been an auto glass technician for roughly 30 years and first joined Safelite AutoGlass four years ago because we was attracted to the tools used by our technicians: the EZI-Wire removal system and TrueSealTM setting tool – both designed to better protect customers’ cars and the technicians’ bodies.

“Quality is my priority,” Tim explains. “These tools help me do a quality job, and it was nice to see a company making those types of investments.”

A skilled technician, Tim services Safelite’s largest commercial account – a well-known and respected use-car retailer and a Fortune 500 company – in the Baltimore area. He’s earned the trust of this client time and time again with zero service issues.

Tim’s attention to quality and customer relationships make a big impact. He is ranked as the number one technician in the market with the highest Net Promoter Score of 98.5%.

He advises younger technicians to be friendly and welcoming to customers who often want to watch and ask lots of questions. “When they see us using our EZI-Wire and TrueSeal, they’re curious,” Tim shares. “But if you explain the rationale, customers are impressed – and that leads to good NPS scores.”

After 30 years in the business, this is something Tim can be proud of. He says, “Small companies don’t recognize employees like Safelite does. It’s nice to be recognized.”

Tim – thank you for choosing to work for Safelite and for representing our brand so well!

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