We asked our readers, “What’s the most challenging aspect of delivering great customer service?” Below are the results. It’s no surprise that employee buy-in ranked highest with 43 percent of the votes, followed by budget constraints.
Share your success stories and tips with us! How have you been able to gain employee buy-in for your customer service efforts?
At Safelite, we’re on a journey to be People Powered, Customer Driven. Be sure to check out some of our own tips on employee engagement.
And, be sure to take our next poll: Has social media helped or hurt customer service?