Monthly Reader Polls


This information will be used in an upcoming post. Thank you for your participation.


Have American consumers come to expect poor customer service?

You already voted in this poll.


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Archived Polls



I’ll complete a customer survey… if:

  • I received GREAT service 68.75%
  • I received BAD service 6.25%
  • Whenever I can 18.75%
  • The company representative specifically asked me 0%
  • Never 6.25%


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Has your company reached omni-channel customer service?

  • Yes 66.67%
  • We're getting there soon 33.33%
  • No 0%


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Has Social Media helped or hurt the customer service?

  • Social media has helped customer service 91.67%
  • Social media has hurt customer service 8.33%


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