Monthly Reader Polls


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Have American consumers come to expect poor customer service?

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Archived Polls



In 2013, do you expect American companies to improve customer service, stay the same or decline?

  • Improve 58.33%
  • Stay the same 8.33%
  • Decline 33.33%


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Does your company use text analytics to analyze customer feedback?

  • Yes 66.67%
  • No 0%
  • Adding soon 33.33%


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Does your company measure customer effort?

  • Yes 0%
  • No 100%


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