Strategies For Customer Service

Safelite's Framework for Success

This framework outlines the business strategies that Safelite AutoGlass has deployed to achieve its goal of becoming the natural choice for vehicle repair and replacement services in the United States - People Powered and Customer Driven are the two key supporting pillars.


Making Customer Centricity Your No. 1 Priority Will Drive Your Business

Safelite AutoGlass President and CEO Tom Feeney recently gave a keynote presentation at the Customer Experience Exchange, sponsored by IQPC and Forrester Research. His presentation "Making Customer Centricity Your No. 1 Priority Will Drive Your Business" shared Safelite's cultural transformation toward becoming "people powered and customer driven."


Perfecting the Customer Satisfaction Survey Process

In this recently updated white paper, Safelite AutoGlass shares its experience with transitiong to and implementing the Net Promoter System for measuring customer satisfaction.


Safelite's Corporate Social Responsiblity Fact Sheet

Check out the many ways Safelite is committed to being a socially responsible corporation.


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