Strategies For Customer Service

Brand Advocacy: The Power of Inspired Word-of-Mouth

Safelite’s Web Strategist Jennifer Kielmeyer was a guest speaker at Loyalty360’s annual Engagement Expo 2012 where she presented “Brand Advocacy: The Power of Inspired Word-of-Mouth.” Download her slides to learn more about engaging customers through social media.


Using Social Media to Provide Customer Delight

This white paper from Safelite AutoGlass discusses how to engage with customers - both good and bad - through social networking websites.


Core Competencies

While our business objectives are “the what,” our core competencies are “the how” and are ultimately what sets us apart from the rest. These six Core Competencies are key skills and behaviors that effective performers demonstrate to deliver better business results, and therefore serve as the foundation for all of our talent management programs such as hiring, performance management, learning and development, and recognition.


People First Pledge

In 2009, Safelite introduced “People First” as a primary pillar that supports our overall business strategy. The objective is to drive business performance by having an obsessive focus on having talented people who are inspired to deliver great results. The People Pledge is the outcome of thinking and acting People First as an organization.


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